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Keep your cool! Don't abuse shopworkers

Richard Wilson offered his support to workers at Guildford’s Tesco store recently. They are campaigning to protect shopworkers from verbal and physical abuse received from some customers. This is part of USDAW’s Respect for Shopworkers Week.

Richard at Guildford Tesco

Richard had the opportunity to speak to members of staff and hear their experiences. Thank you to Angie, Lyn, Sue, Lucy and Tasha for inviting Richard and telling him about the occasions where customers lost their cool.

The relationship between customers and those who provide a service is sometimes very uneven in terms of power. In a similar way, the power relationship between employers and employees can be unbalanced too. When this happens there is the potential for the relationship to become abusive. It was this imbalance that led to the Labour Party being set up over 100 years ago and it is why we still exist today.

It was great to see that Tesco management were supporting the campaign today. They allowed Richard into the staff canteen for a cup of tea and a chat with staff on their break. Tesco realise that their employees deserve to be protected from abuse and that it is not part of their job.

Please remember the next time you are feeling stressed while shopping: follow the USDAW penguin’s advice and Keep Your Cool!

 USDAW penguin

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published this page in Blog 2015-01-16 10:42:06 +0000

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